FAQ
All your questions, answered concisely.
Pop-Up Stores
Would you like to experience the unique EasyMotionSkin training experience for yourself? No problem! Visit us in one of our two new pop-up stores and see the innovative EMS technology for yourself.
Our current pop-up locations:
📍 Pforzheim (Germany)
Hück Sports Center
Industriestrasse 45
75217 Birkenfeld
More information at:
www.sportzentrum-hueck.de
Come by, get advice and test EasyMotionSkin directly on site!
No — you can just drop by spontaneously. Our local experts are looking forward to your visit and are always available to help you.
Yes, you can buy EasyMotionSkin directly on site or opt for our flexible rental model. Our partners will be happy to advise you on the appropriate options.
A first try only takes a few minutes — ideal for getting a first feel for the workout. If you want, you can also do a full trial session, which lasts around 30 minutes.
Order &
Payment information
You can pay for our products on our website using the following payment methods: Master Card, Visa, Maestro, American Express, Sofortüberweisung, Google Pay and Apple Pay.
When paying by credit card online, you enter your credit card number, expiration date, and verification number. During payment, a “3D Secure” window could pop up, an additional security measure for online transactions that protects you from unauthorized card use. In this process, you will be redirected to a page from your bank.
There you enter a special password agreed with your bank, a PIN or sometimes a TAN. If you have any uncertainties or problems with the 3D-Secure process, you should contact your bank directly. After successfully entering this data, the payment is completed and you can finalize your order.
Before the package is shipped: If the package hasn't been shipped yet, you can simply cancel. Contact customer service via email or phone and share your cancellation requests.
After the package is shipped: If your order is already on its way, it is possible to refuse to accept the package as soon as it arrives. In this case, the package will be returned directly to the sender at no additional cost.
The right of withdrawal applies to every online order: You have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
To exercise your right of withdrawal, please send us an email in good time. Returns are at your own expense. You can find the withdrawal form in our terms and conditions under the “Withdrawal” section. When paying by credit card or prepayment, please enter the last four digits of the credit card or IBAN.
Delivery &
return information
austria
Default: €4.90
From an order value of €250, your order is free of charge for you.
germany
Default: €4.90
From an order value of €250, your order is free of charge for you.
Switzerland:
Standard up to €1000.00: €19.90
Shipping costs of €49.90 (including customs declaration) apply from an order value of €1000.00.
We ship worldwide - please note that delivery costs outside of DE, AT and CH may differ.
Important information about shipping to other countries!
Shipping international shipments may incur duties, taxes, and other fees that are not included in the total price! If your country is not listed here, you are welcome to send us a message and we will make sure that you receive your package in your desired country.
Delivery usually takes between 2 and 5 working days.
Unfortunately, this is no longer possible after completing the online order. However, if the package has not yet been shipped, you are welcome to call us and we will do our best to respond to your wishes.
In principle, we grant a 14-day right of return for our EasyMotionSkin systems. However, it should be noted that an online rental contract requires a notice period of one month. You can simply register your return in our customer portal.
If you would like to cancel the contract you have concluded with us, you can use the following sample cancellation form. Please fill it out completely and send it back to us — by email or post to:
EasyMotionSkin Tec GmbH
Gewerbegebiet 47
A-6103 Reith near Seefeld
Managing Director: Christian Keck
email: info@easymotionskin.com
I hereby revoke/we withdraw () the one from me/us () concluded contract for the purchase of the following goods/the provision of the following service (*):
________________________
Ordered on ()/received on ():
________________________
Name of consumer (s):
________________________
Address of consumer (s):
________________________
Signature of consumer (s):
________________________
(only when notified on paper)
Date:(*)________________________Please delete anything that is incorrect.
Note: Withdrawal is possible within the statutory withdrawal period of 14 days from receipt of the goods or conclusion of the contract.
The HomeEdition offers private customers a 24-month warranty for the entire system (MotionSkin and PowerBox).
Service
Repairs to EasyMotionSkin EMS systems should only be carried out by EasyMotionSkin, otherwise the warranty will expire. Almost all defects can be repaired and we will cover the repair costs for your EMS system within the warranty period. (Exceptions apply in case of improper use or negligent handling of the product.) Outside of warranty, we will inform you about the costs involved and you can then decide for yourself whether the repair should be carried out or not.
To successfully process your complaint, we need a detailed description of the defect and the serial number of the complained goods. If these are PowerBoxes, we also ask for a photo of the back of the PowerBox.
Before you send the complaint, it is important that you open a complaint by e-mail or telephone or simply use our service form at this link Fill out. Our service staff will then create a suitable complaint receipt for you and send it to you. We can only accept goods with a corresponding complaint receipt for processing. Please make sure that the complaint meets general hygienic standards — only send back washed goods to us. In any case of complaint, we will inform you of the correct delivery address. Please note that we do not cover the shipping costs for sending the defective goods.
Our service center is available by telephone at +43 15321400 of Monday to Thursday between 8:00 a.m. and 5:00 p.m. as well as on Friday from 8:00 a.m. to 2:00 p.m. reachable.
You can always email us at service@easymotionskin.com send. Or simply fill out our service form below link off.
EMS training with
EasyMotionSkin
The MotionSkin has a total of 18 dry electrodes, which are arranged in pairs on the neck, upper back, lower back, buttocks, back thighs, triceps, chest muscles, stomach and front thighs.
To check the functionality of the electrodes, a weak pulse is generated after connecting to the PowerBox. This should be barely noticeable or not at all and is used to determine whether the electrodes are working properly.
The MotionSkin has a total of 18 dry electrodes, which are arranged in pairs on the neck, upper back, lower back, buttocks, back thighs, triceps, chest muscles, stomach and front thighs.
The sensation of the pulses can vary between different pairs of electrodes, since the muscles under the respective electrodes can be designed differently.
If there is no contact between the electrodes and the body at the beginning, it may be helpful to warm up slightly. Even a slight amount of perspiration can be sufficient to establish contact.
The included StrapSet is used to assist the electrodes in making contacts. If an electrode does not fit snugly against the body, the straps can be used. Simply strap the Velcro around the respective electrode to establish contact between the electrode and the body.
In principle, it is possible to wear underwear under MotionSkin. However, it is important to ensure that the muscles under the MotionSkin are not covered by fabric, as this may affect contact between the electrodes and the body.
The PowerBox is easily attached to the MotionSkin using push buttons, which are supported by a reinforcement behind the buttons in the MotionSkin. You can simply press the PowerBox onto the MotionSkin with your fingers and attach it. Alternatively, you can find a video on our “Onboarding” page that shows you how to set up the PowerBox correctly. As soon as the PowerBox is attached to the MotionSkin, you can simply put it in the designated pocket and you're ready to go.
nurture
Please store your EasyMotionSkin system in a dry place. You can of course wash your MotionSkin at 30 degrees in the washing machine. However, be sure to separate the PowerBox from the MotionSkin before each wash cycle and do not wash the PowerBox as well.
The MotionSkin can be easily washed with a short wash program at 30 degrees and 400 rpm. Please make sure that the electrodes are facing inwards and that the zipper is closed. For best results, we recommend using 20 ml EMS hygiene detergent per wash cycle. The MotionSkin can then be hung on a hanger to dry, with the electrodes pointing outwards (i.e. turning the suit inside out).
ATTENTION: Please avoid spinning your MotionSkin, putting it in the dryer, or washing it with fabric softener or detergent containing bleach, and read the washing instructions carefully.
No, MotionSkin should not be cleaned with disinfectant. It is also important not to use fabric softener, bleach, or chlorine when washing the MotionKin.
